How it works

Frequently asked questions

• What is Refer a Friend?

  Our referral programme is all about sharing better heart health. Invite a friend to try Hilo and they’ll get 20% off their first order — and as a thank-you, you’ll receive a £25 gift voucher once they buy. Because health is better when shared.

• How many people can I refer?

  There’s no limit — you can share the benefits of better heart health with as many friends as you like. The more people you refer, the more rewards you’ll earn.

• Where can I find my referral link?

  Just register your details above, and you’ll get your unique referral link. From there, you can share it however works best for you — via email, text, or social.

• Will my referral link expire?

  No— your referral link won’t expire, and you can use it as many times as you like.
  Prefer to keep it simple? Just share the full name you registered with — your friend can enter it at checkout.

• What requirements do my friends need to meet for a successful referral?

  Your friend just needs to be a new customer placing their first order on our website. That’s it.

• I’ve been referred — how do I get my reward?

  If you received a referral link, just use it to sign up — your discount will be applied at checkout. Alternatively, before checking out, click “Been referred by a friend” in your basket and enter their name.
  Once registered, you’ll get your own unique discount code linked to your email. Just enter it at the checkout to claim your reward.
  Simple as that.

• I referred a friend and they are being shown as “not eligible”, why is that?

  This usually means your friend has already placed an order with us — referrals are only valid for new customers making their first purchase.