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Refund policy

Return and Withdrawal

1

In accordance with applicable laws on distance selling transactions, we offer our customers a right of withdrawal without giving any reason. You have the right to exercise the right of withdrawal within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To comply with the withdrawal period, it is sufficient that You send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

2

To exercise Your right of withdrawal, You must notify us of Your decision to withdraw from this contract by means of a clear statement. To do so, You may then contact us through the chatbot (Orders / Returns section) on the Help Center / FAQ page available on the Website. Alternatively, you may also send us a letter by post to Hilo c/o Aktiia SA, Rue du Bassin 8A – 2000 Neuchâtel – Switzerland, to notify us of Your decision to withdraw.

3

You can also electronically complete and submit another clear statement to us. If you make use of this option, we will immediately send You a confirmation of receipt of such a withdrawal (e.g., by email).

4

You must return or hand over the Product (incl. Hilo Band) to us promptly and in any event no later than fourteen days from the date on which you notify us that You have cancelled this contract. This deadline is met if You send the goods before the expiry of the fourteen -day period. You will bear the direct cost of returning the Product (incl. Hilo Band). You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties, and functioning.

5

Hilo is only obliged to accept the return of a Product if:

5.1  You notify us of Your wish to return a Product during the fourteen (14) days following the delivery of a Product;

5.2  You have handled the Product and packaging with care;

5.3  You have not broken any seal on the Product's packaging (our Product is a Medical Device which cannot be returned for health or hygiene reasons if the seal has been broken, in accordance with applicable laws); and

5.4  You follow the instructions for the return of a Product as communicated by Hilo in this article.

6

You acknowledge and agree that You are responsible for the shipping and return costs of the Product. In order to facilitate the return Process, Hilo may provide You with a pre -filled return label, and a deduction amounting to the costs of return will be a pplied to your refund to cover such costs.

7

If You choose to directly return and ship Your Product using the courier of your choice. In this case, our Customer Support Team will share the address to be used to return the Product. Please do not ship your item to any other address or utilizing any other method than as instructed by Hilo. The Products are your responsibility until they reach our warehouse. As a result, before

returning the Product, You must ensure that it is properly protected and sealed so that it does not suffer any damage during transport. We recommend You obtain a proof of postage. Any foreign taxes or customs charges paid by Hilo upon a return initiated by You will be deducted from the refunded amount. 8

If You withdraw from the contract, we will refund all payments we have received from You, including delivery costs (with the exception of additional costs resulting from Your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of Your withdrawal from this contract. For this refund, we will use the same means of payment that You used for the original transaction, unless expressly agreed otherwise with You. We may refuse repayment until we have received the goods back or until You have provided proof that You have returned the goods, whichever is earlier.

9

Return of a good without a declaration of withdrawal does not suffice to express your wish to withdraw.

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  1. Hilo users with high or very high blood pressure were able to reduce their systolic readings by up to 7 mmHg after just 6 months of monitoring with Hilo.
  2. Hilo Bracelet G1 has been CE-marked under the Medical Device Regulation (EU)2017/745 as a class IIa medical device.
  3. Average weekly number of cuff readings according to Hilo survey of 1,337 blood pressure cuff users​. For Hilo, actual number of measurements displayed per week may vary, as the Hilo App will discard readings with insufficient signal quality. Successful readings are often averaged together for easier viewing in the Hilo App.
  4. Frequent errors in using BP cuffs can be as a result of body or cuff positioning, activity level before or during measurement, and many other factors. Hilo will not display readings when non-optimal conditions are detected, and accuracy has been demonstrated via multiple clinical trials.
  5. Rated IP68 Water proof. The Hilo Band can be worn when dishwashing, splashing, showering or swimming. However, it cannot be used for diving or snorkeling.
  6. In total 4 clinical trials were required during the design, development and validation of Hilo technology. Of these, 2 clinical trials supported the validation of the Hilo device for CE marking purposes.