Privacy Policy
Welcome to the Aktiia SA Privacy Notice
We recognise the importance of your privacy and transparency in our processing of your personal data.
This privacy notice (Privacy Notice) informs you of the personal data we collect when you access and use our products and services and how we process such data. It generally applies to our activities relating to our users’ personal data, but we may also have additional privacy notices that apply in relation to specific products and services.
By using our product and services, you expressly acknowledge that we may collect and process your personal data in accordance with this Privacy Notice.
Who is the Data Controller?
We are Aktiia SA.
Registered address: Rue du Bassin 8a, 2000 Neuchâtel, Switzerland
In this document Aktiia SA may be referred to as “we”, “us”, or “our”.
What kinds of Personal Data does Aktiia SA Process?
Aktiia SA collects personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes.
The kinds of personal data we may collect include:
| User | Name, address, email, date of birth, health data including blood pressure, weight, heart rate and medication, payment detail, general usage within the mobile application. |
| Professional Contact | Name, address, telephone number, email |
| Sub-Contractor / Supplier | Name, address, telephone number, email, payment details |
What are the reasons Aktiia SA collects Personal Data?
Legal Obligations
Aktiia SA uses personal data firstly to fulfil any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We are required by law to process personal data for purposes relating to our legal obligations, these include:
• To provide for our financial commitments, or to relevant financial authorities.
• To comply with regulatory requirements and any self-regulatory schemes.
• To carry out required business operations and due diligence.
• To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
• To investigate any insurance claims, claims of unfair dismissal, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.
Consent
Aktiia SA may process Personal Data for the following purposes where it has received consent to do so:
• Use of special category data.
• For ongoing marketing.
You may withdraw your consent for us to process your personal data for these purposes at any time; after a withdrawal of consent request is received, we may have to contact you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.
Legitimate Interests
Aktiia SA may process Personal Data for any of the following purposes, which are considered to be within our legitimate business interests:
• To provide goods and services where it has been requested.
• To process product orders and payments.
• To send notification on subjects to individuals who have asked to be kept informed.
• To invite people to participate in research in fields and disciplines they are interested in.
• To improve the quality of the services we offer, and to better understand customers’ needs by requesting feedback, or reviews of the services provided, or sending survey forms.
• To send notifications of any changes to the goods and/or services provided that may affect people.
• To understand the scale of the customer base; for statistical analysis and market research.
• To allow the organisation to support and maintain our products in active service.
• To improve the organisations website so content is delivered more efficiently.
• For internal analysis and statistical purposes in order to improve our Website and/or Mobile Application and Services.
• To protect the organisations assets.
Special Category Personal Data
Aktiia SA may intend to process the following kinds of Special Categories of Personal Data:
• Data concerning health information.
• Aktiia SA has received explicit consent.
• It is necessary for reasons of public health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices.
Where does Aktiia SA obtain Personal Data from?
We will collect personal data directly from you in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of Aktiia SA.
We may also gather personal data from technical functionality that gathers data automatically from computer equipment when people visit our online platforms or using our mobile application.
Who will Aktiia SA share your Personal Data with?
To achieve the above stated purposes for which we process your personal data, we may have to share your personal data with certain third parties.
We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law(s).
The kinds of third parties we may share your personal data with include:
• Organisation where it is necessary to provide goods or services.
• Organisations where it is necessary to setup various resources.
The specific types of third-party Aktiia SA may share your personal data with include:
|
Amazon Web servers |
Provision of Cloud Services |
|
Paypal |
Provision of payment platforms |
|
Stripe |
Provision of payment platforms |
|
Klarna |
Provision of payment platforms |
|
Hubspot |
Managing customer relationships, marketing activities, and service improvements |
|
Amplitude |
General usage within the mobile application |
|
Freshdesk |
Managing customer relationships, marketing activities, and service improvements |
|
Klavio |
Managing customer relationships, marketing activities, and service improvements |
|
TrustPilot |
Managing customer relationships, marketing activities, and service improvements |
|
Netsuite |
Managing financials and e-commerce |
Where will Aktiia SA store your Personal Data?
Aktiia stores your personal data in the EU.
As a part of our standard business practices, we may transfer your personal data to organisations based in countries that have not been granted an adequacy decision under the General Data Protection Regulation.
Where data is transferred to such countries, we shall ensure that specific safeguards or derogations have been established.
These might include where the data transfer is necessary in order to fulfil a contract between us and yourself, where we have received your specific consent after having made you aware of any risks involved, or where contracts are in place between us and the third-parties involved that ensure the recipient organisation has a suitable standard of data protection in place.
How long will Aktiia SA keep your Personal Data?
We will keep your personal data only for as long as required to achieve the purposes for which it was collected, in line with this privacy notice.
The following criteria are what determine the period for which we will keep your personal data:
• Until we are no longer required to do so to comply with regulatory requirements or financial obligations.
• Until we are no longer required to do so by any law we are subject to.
• Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
• Until it has been requested that we no longer process the data and that it is erased; in some cases, where there is a remaining relevant or legal reason why we are required to keep this data, we may opt to restrict the amount of processing being conducted to what is absolute necessary rather than erase it.
Your Rights, Our Responsibility in the UK, Switzerland, Canada and EU
There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Aktiia SA we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, we ask that you contact us using the details below.
The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Erasure
Otherwise known as the ‘right to be forgotten’, this gives you the right to request your personal data be deleted.
This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.
Where we have received a request for personal data to be erased, if it is necessary for us to retain some of that information we shall ensure that the remaining data is used only when and where it is absolutely necessary.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Aktiia SA to a regulatory body, you may do so by contacting your local data protection supervisory authority.
To exert any of these rights please contact us through the Help Center / FAQ page available on our website.
You have the right to lodge a complaint with the competent authority.
If you are not satisfied with the way in which we process your personal data, you may lodge a complaint with the competent data protection supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, in addition to the rights described above.
Although this is not required, we recommend that you contact us first as we might be able to respond to your request directly.
Aktiia SA Contact Details
Aktiia SA
Rue du Bassin 8a
2000 Neuchâtel, Switzerland
[email protected]
https://aktiia.com/contact
Who is the Aktiia SA Data Protection Officer?
Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
0330 223 2246
[email protected]
www.ametrosgroup.com
Who is the Aktiia SA UK Representative?
Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
[email protected]
www.ametrosgroup.com